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Is this normal? Mail and calls after closing

New owners get official-looking mail and calls. Here's what to ignore, and how to check the real ones.

Updated · 1-min read

What you'll get

New owners get mail about mortgage protection insurance, paid biweekly plans and refinances that may not save money.

  • Opt out of prescreened credit offers at (888) 567-8688.
  • Set up biweekly payments yourself if you want them; you don't have to pay for that.
  • Check any refinance against a Loan Estimate. Known1

Real notices about your loan

The company you pay can change; real notices come from both companies with dates and contact details. Rule2,1

Confirm any change by calling the number on your current statement, not one from an unexpected letter. Rule2,1

Refinance offers

A lower rate helps only if the savings outrun the closing costs before you move.

  • Get a Loan Estimate for the new loan.
  • Add up the closing costs and compare them with your monthly savings.
  • Think about how long you'll stay. Known1

When to call a professional

Your servicer, at the number on your statement. Confirm any change by calling the number on your current statement, not one from an unexpected letter. Rule2,1

Two or three lenders, if you're weighing a refinance. Get a Loan Estimate for the new loan. Known1

Sources

  1. CFPB: Your mortgage closing checklist · retrieved 2026-10-09 (opens in a new tab)
  2. CFPB: What happens if the company that I send my mortgage payments to changes? · reviewed 2024-04-03; retrieved 2026-10-09 (opens in a new tab)

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